Refunds
Fourteen days, no questions asked.
If a hausfold licence isn't what you wanted, ask within fourteen days of buying it and you get all of your money back. We won't ask why, and you don't have to explain what went wrong — though if you feel like telling us, it's the most useful mail we get.
How to ask
Either way works, and both reach the same place:
- Reply to your receipt, or use the link on it — Paddle is the merchant of record and can process it directly.
- Or mail hi@hausfold.co with the order number from that receipt.
The money goes back the way it came, to the card or account that paid. How quickly it lands is your bank's call — usually a few days, and up to ten for some cards.
Afterwards
A refunded licence is no longer one you may use, so please remove it from the app — in Perch that's Settings ▸ License ▸ Remove. The app itself keeps working: you're back to using it exactly as someone who never bought a licence does, and nothing you made or stored with it is touched.
After fourteen days
The window is a floor, not a ceiling. If something is broken, if a release went wrong, or if you bought twice by accident, write to us anyway — we'd rather fix it than win it. Renewals follow the same policy as first purchases.
One ask: if a payment looks wrong to you, mail us before asking your bank to reverse it. A chargeback costs us a fee and costs you the licence, and a reply usually costs neither of us anything.